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It explains how your personal information is collected, used, and kept safe. Checking your information helps us make sure you are who you say you are, keep transactions safe, stop fraud, and follow any Canada laws that may apply. You agree to the processing needed to give you a safe, fast, and personalized casino experience when you use the site as a Canadian player. To set up your profile, protect your access, and let you play, deposit money, and get your money back, we need certain information from you when you sign up for an Asino Casino account.
When you sign up, you can also choose how you want to be contacted and how private you want to be. This way, you can control how your information is used for things other than running your account. Yes, I agree to the Privacy Policy and Terms. When I sign up, I confirm that the information I give is correct. For the service to work, some information is needed. Other information is optional and depends on the features you want to use and the permissions you give. Asino Casino usually asks for account identifiers and contact information when you sign up. This way, we can make your login, make sure you own it, and help you get back in if you need to.
We may also ask for information about your profile that helps us do checks for responsible gaming, legal eligibility, and basic risk controls. Account information, including the username, password (which is stored in a secure form), and security settings. For verification and important service messages, include your email address and, if necessary, a phone number. Full name, date of birth, and, if applicable, Canadian are used as personal identifiers to make sure eligibility and stop misuse. Location-based information, like the country where you live (like Canada), and sometimes an address, if needed for setting up an account or making a later payout. To protect the account and find strange activity, technical data like the IP address, information about the device and browser, and time stamps are used.
The information we collect about your payment is used to process your deposit if you choose to make one during or right after registration. When you deposit C$50, for example, we keep track of the amount, the time, the status, and a payment reference so that the deposit can be credited and supported if there are any problems. There are times when certain fields might not show up at all, like when local rules apply, when extra security checks happen, or when you ask for features that need more confirmation. Any field that can be skipped will be marked as such during the registration process. At sign up, clear actions are used to get consent, like checking boxes, choosing settings, or responding to confirmation prompts.
While marketing permission is not needed for basic tasks like creating an account and keeping it safe, you may have to actively opt in for promotional messages and some optional features. These settings can be changed at a later time in your account settings. You will still get operational messages about your account and transactions when they are needed to provide the service.
To keep your Asino Casino account safe and in line with regulations, we may ask you to complete KYC verification. By going through this process, you can be sure that the account is yours, that the payments are real, and that withdrawals are sent to the rightful owner.
You can be asked to verify your identity when you sign up, before you withdraw, when you change important account information, or when our systems notice suspicious activity. We may sometimes let you play a small amount before we fully verify you, but you may not be able to make withdrawals until the checks are done.
We only ask for the documents that are needed to prove your identity, age, address, and ownership of the payment method. Sometimes, we may ask for a clearer copy or a different document if yours doesn't clearly show the necessary information. Identity proof: a government-issued ID with your full name, date of birth, and a clear photo, like a driver's license, passport, or national ID card.
Proof of address: a recent piece of paper with your full name and current home address on it, like a bank statement, utility bill, or official letter. It might have to have been issued within the last three months. Payment method verification means showing proof that you own the method of payment used for deposits or withdrawals. An example of this could be a screenshot of your e-wallet profile page or a bank document that shows you own the account. Only the last four numbers of a card may be shown in a masked image if a card is used. If you want to make a withdrawal of C$500 or more, we may ask for proof of where your money comes from.
Please make sure that photos or scans can be read, that they are in colour if possible, and that they show the whole document. For security reasons, you should hide any sensitive fields that aren't needed. For example, you could hide part of an ID number if that's allowed. However, the key verification information should still be visible. If the documents we can accept are limited because of your Canadian or where you live in Canada, we will let you know during the upload step and give you other options.
Verification files are kept safe with access controls that only let trained staff and trusted compliance partners handle them. We use safe systems and procedures to lower the chance of someone getting in, changing something, or losing something without permission.
The documents are only used for Know Your Customer (KYC), preventing fraud, and following the law. They are not used for marketing.
We only keep them for as long as it takes to meet legal and operational requirements, such as our duties to stop money laundering and settle disputes. This usually means that documents and verification logs may be kept as long as your account is active. After an account is closed, records may be kept for a legally required amount of time. After that, they are deleted or made anonymous, unless they need to be kept for a longer time because of an ongoing investigation, claim, or regulatory request.
Updating or re-verifying documents: We may ask you to upload new documents if your ID expires, your address changes, or your payment method changes.
We may also ask for re-verification if risk indicators change, if checks fail over and over, or if transactions go over certain limits, like a C$1000 deposit made over a short period of time.
When you make a deposit at Asino Casino, we only handle the payment information we need to fund your account and keep the transaction safe. It's possible for us to confirm receipt of your deposit (for example, C$20 or C$100) and apply any promotional credit that's valid. This way, we can keep accurate records for security and regulatory reasons. When it comes to card, e-wallet, and crypto deposit information, we put privacy first by storing as little as possible, limiting who can see it, and sending it through secure channels.
Asino Casino does not get all of your sensitive information when you use a third-party payment provider. Instead, that provider handles some of your information directly. We handle deposit information differently depending on the type of payment. Card payments go through payment processors that follow the rules. We do not keep full card numbers or security codes at Asino Casino. We might keep some reference data, like a transaction ID, masked card details, the time of the deposit, and the amount of the deposit (for example, C$50), so we can match up payments, deal with chargeback risks, and answer customer questions. E-wallet deposits. There are things like a wallet account reference, provider name, and transaction reference that we use to match the payment to your casino account when you make a deposit with an e-wallet.
We don't need to know your e-wallet password. To stop fraud and fix failed or duplicated transactions, we keep deposit logs that show the amount (for example, C$25) and the status. Withdrawals in cryptocurrency. When money is sent in cryptocurrency, we keep track of the deposit wallet address, the transaction hash, and the number of confirmations that are needed to add the money to your account. Plus, we might write down the amount credited (like C$30) and the time it was received. Since crypto transfers can't be undone, these records help fix problems like picking the wrong network or not getting enough confirmations. Details about transactions and updates on their status (successful, pending, or failed) are usually kept for deposit compliance and security.
Amount and time of the deposit (for example, C$100 at a certain time). Metadata about the payment method (provider name, masked details, or wallet reference) that are basic. IP and session identifiers are examples of device and security signals that are used to stop unauthorized deposits. Controls for sharing and getting in. Payment processors, banking partners, and fraud prevention services are the only ones who can see deposit payment information in order to complete the transaction and keep the platform safe. Only authorized staff can see deposit logs, which are used for operational support, troubleshooting, and risk assessments. Paychecks and sources of funds for deposits. When a person makes a certain number of deposits, like C$1000, we may ask for more proof to make sure they are who they say they are.
Any proofs or documents given are only used for checking, preventing fraud, and following the rules, and they are handled with strict access controls. Keeping them. For accounting, dispute resolution, and legal reasons, we only keep records about deposits for as long as they are needed. Deleted or made anonymous, data is no longer linked to you after the retention period ends.
Asino Casino uses strict privacy controls to make sure that no one else can see your personal and financial information when you request a payout. The only reason information is collected during cashout is to make sure the transaction is real, stop fraud, and meet legal requirements.
It is important that cashout checks are correct and kept secret. Whether you withdraw C$100 or C$5,000, only the bare minimum of information is handled. Only authorized staff and trusted payment partners involved in your payout are able to see these details. When you ask for a withdrawal, we may check your identity and payment ownership to make sure the money goes to the right person. For as long as it takes to finish the payout and meet legal or audit requirements, documents are kept in a safe place that only certain people can access. For marketing reasons, we don't use your payout documents.
The only goals are transactional and security-related, like stopping account takeovers and chargeback fraud. Data checks usually only look at your name, date of birth, and proof that the payment method you used is real. This is done to keep cashouts safe and quick. If a withdrawal follows a strange pattern, like making multiple fast requests for C$300 or more, or if account information changes right before cashout, you may be asked for more information. The minimum amount of data that is requested is only what is needed to process the withdrawal. Role-based access means that only trained and authorized people can see verification materials. Secure transfer: encrypted upload and support channels are used to send and receive documents and private messages.
Payment providers only get the information they need to carry out the payout, which is a partner limitation. When you show proof about a bank account or credit card, you should hide fields that aren't needed (for example, hide the middle digits but leave the last four visible), as long as the document can still be read and clearly shows that the payment method belongs to you. Tip: Make sure that your account information matches your ID documents before asking for a withdrawal of C$250 or more. If it doesn't, you may have to wait or be asked for the same information more than once.
For bonuses and promotions at Asino Casino, you can choose to receive them or not. If you choose to receive them, we will use your contact information and preference settings to send you relevant offers, updates, and reward notifications.
You can get these things through channels you choose, like welcome bonuses, reloads, free spins, VIP perks, and limited-time campaigns. You can always choose not to do something in marketing. There is no time limit on how many times you can opt in, change what you receive, or opt out. You can still play, deposit C$50, or withdraw C$. When you sign up for an account, in your account settings, or when you actively choose to receive promotional communications, you can ask for marketing opt-in. You agree that we can send you promotional messages and make them more relevant to you based on what you do on the site, like the games you play, the bonuses you've claimed, and the tournaments you've joined.
We don't send useless offers when we personalize them. As an example, if you play slots a lot, you might see promotions like a bonus up to C$200 that are geared toward slots. On the other hand, people who play table games might see different promotions. You can choose not to receive marketing messages through email, SMS or phone calls (if available and allowed), browser or app push notifications, and in-account messages (like those in your inbox or on the Promotions page). Please note that service messages like security alerts, password reset requests, verification requests, and important account updates will not be marketing messages and may still be sent even if you choose not to receive them.
Your location and the laws in Canada may affect your ability to give consent and your eligibility. If the law requires it, we may also limit some offers based on age, account status, or restrictions related to Canadian. Partner and third-party delivery: The emails, texts, or push notifications we send may come from trusted communication providers. Their only job is to send messages on our behalf and as we tell them to using the contact information you give them. Optional bonus communication: If a promotion has terms and conditions like wagering requirements, time limits, or a maximum cashout amount, these are shown in the promotion details before you activate it.
It will say exact amounts like "bonus up to C$200" or "minimum deposit of C$20" when the bonus has a monetary value. You can stop getting marketing emails at any time by using the unsubscribe link in one of them, turning off certain channels in your account's marketing preferences, or contacting customer service and asking them to make the changes for you. You may still get a few messages that are already in the queue to be sent.
Some types of promotions, like tournament alerts, can be turned off, but others, like VIP updates, can still be received if granular controls are available. This helps you stay up to date on the deals you want. Re-subscribing: If you change your mind later and want to receive promotions again, you can do so through your account settings or by re-subscribing that you receive in a promotional message.
Casino Asino supports responsible gaming by giving you useful tools that help you keep track of your time and money without letting anyone else see them. You can access these settings from your account area. They are meant to be simple to use and hard to get around.
When you ask us to limit your activity or take a break, we only use the information we need to carry out your request, stop you from playing again, and meet our legal obligations in Canada, if that applies. The information you give us about self-exclusion is not used for promotional profiling. Limits and Self-Exclusion Deposit limits let you set a limit on how much you can add to your account at a time. One example of a limit is C$100 per day or C$500 per week. As soon as the limit is reached, no more deposits can be made until the period starts over. Loss limits help you control the amount of money you can lose in a certain amount of time.
If you set a loss limit of C$200 per week, you won't be able to play until your net losses reach that amount. You can limit the amount of time and sessions you play for. If you choose a setting that limits how long you can play, you may be asked to stop when the time limit is up. Self exclusion is a stronger measure that stops people from using gambling services for a set amount of time or forever. You can't bet while you're self-excluding, and you can't get back into your account until the procedure for cooling off is finished and the exclusion period ends.
Short breaks are short bursts of time away for a set amount of time, like 24 hours to a few weeks. Self-exclusion for a set amount of time: longer periods of time during which access is blocked until the end date. When you self-exclude for good, you can't get back in until you ask to be allowed to again and pass some checks. Contact support and describe the action you want to take (for example, "set weekly deposit limit to 300 C$" or "apply self-exclusion for 6 months") if you need help right away. Certain limits can't be loosened or taken away until a certain amount of time has passed. This is done to keep people safe. As part of how we handle these requests, we protect your privacy when you play responsibly.
It is considered sensitive account information that information about limits, time-outs, or self-exclusion can only be seen by authorized teams that need it to enforce your restriction, meet regulatory requirements, or handle disputes. We protect your information in the following ways: Purpose limitation—limit and self-exclusion data is only used to enforce restrictions and follow the rules, not to send targeted ads. Access control—internal access is limited and recorded to lower the risk of being exposed for no reason. Records may be kept for as long as the law requires or as long as it takes to settle a claim. After that, they may be deleted or made anonymous, if that is allowed.
As long as you have self-excluded, you shouldn't get marketing messages. If you think you do, contact support to have suppression checks done. In some places, self-exclusion may need to be coordinated with licensed partners or third-party registries. Just the bare minimum of identifiers are shared in those situations to make sure the block is enforced correctly and consistently.
To make sure that the site and any apps you use work properly, keep your account safe, and remember your preferences, we use technical information like cookies and information about your device and app when you play at Asino Casino on your phone. This part tells you what kinds of information can be gathered by cookies and other similar tools, what kinds of information about your device can be used, and how you can change these settings.
Some tracking is necessary for basic tasks like preventing fraud and logging in. You can choose whether to allow other tracking in your browser or device settings. This tracking is used for analytics and marketing. If you use a mobile browser or an in-app web view, we may use cookies and other similar technologies. Here's what we collect and why. These can save little bits of data that help the service figure out what device you're using and the settings you've chosen. Depending on what you choose, we may use: Essential cookies—these are needed to manage sessions, verify your identity, spread out the load, and provide basic security.
Preference cookies remember things like your language, interface settings, and other settings so you don't have to set them all over again every time you visit. Analytics cookies: to find out how well websites and games work on various screen sizes and versions of operating systems, as well as to fix bugs and make the site easier to use. Marketing cookies are used to see how well a campaign is doing and to show you relevant offers when it's allowed and based on your choices about consent. To keep services stable and stop abuse, device information can also be processed. For example, the type and model of the device, the type and version of the operating system, and the type and version of the browser. IP address, and a rough idea of where you are based on that address (not GPS accuracy unless you allow it at the device level).
Unique identifiers are used to check for security and fraud. For example, device or advertising identifiers are used when they are available and allowed. Time stamps, crash reports, error codes, and performance metrics are all examples of technical logs. Which permissions you give affect how the app tracks and what it can do. The casino can still work if you block access (for example, to notifications), but you might not get some alerts or account-related prompts on that device. More technical checks may need to be done on mobile payments and session integrity to cut down on fraud and make sure that transactions like a 50-dollar deposit or a 500-dollar withdrawal are requested by the rightful account holder.
Instead of reading personal information from your device, these checks look for security signals like device and session consistency. To manage cookie permissions and mobile tracking, go to the settings of your mobile browser, delete any cookies that are already there, and change your consent choices when asked to do so on the site. In your device settings, you can also change how advertising identifiers and app permissions work. If you block necessary cookies, you might not be able to log in, use your wallet, or do other important things.
We get the information we need to open and protect your account, make deposits and withdrawals, and follow rules about licensing and preventing fraud. This could have your name, date of birth, address, email address, phone number, IP address, information about your device, your gaming and transaction history, and KYC documents. We use it to make sure people are who they say they are, stop duplicate accounts, make sure bonus rules are followed, process payments, and look for strange activity. We do not sell information about you.
It is up to you to make sure that Canada allows online gambling and that you are allowed to play. We might not let people register, limit services, or close accounts if we find out that they are in restricted areas or are limited by law. To protect privacy, this may need location checks and screening for fraud, which may include IP and device verification. Talk to Support before you deposit if you're not sure.
We may need a photo ID (driver's license, passport, or ID card), proof of address (a recent utility bill or bank statement), and proof of payment method (a masked photo of a card, an account screenshot for e-wallets, or bank details for bank transfers). This is to make sure that withdrawals are authorized and that accounts are kept safe. We might also want to see a picture of you holding your ID. Keep your profile and payment method names the same. You need to upload clear colour images; documents that don't match or are out of date can delay payouts.
Encryption and secure processing are used to keep payment data safe. Payment providers only get the information they need to complete transactions and check for fraud. Checking the risk of deposits, asking for proof of payment method ownership, and limiting withdrawals to the source of the original deposit may all be done to make things safer. If you change important account information like your email address, phone number, or password, withdrawals may be temporarily stopped while we check the request.
Naturally. For bonus play, there are wagering requirements and rules against abusing the system. To make sure these rules are followed, we keep track of how you play and what you buy. Based on the promotion, withdrawals may be limited while a bonus is active until the wagering requirements are met or the bonus is canceled. For things like having multiple accounts, using a VPN or proxy, chargebacks, or betting patterns that aren't allowed in the promotion, we may take away bonus funds and winnings that go with them. If you want to know how much you can cash out and how many times you have to wager the bonus, look at the bonus page and your account wallet.
To process payments, stop fraud, and pass regulatory checks, we only collect the information we need. Information about deposits and withdrawals is sent over encrypted connections and is only seen by our payment partners and compliance providers who need to see it to complete the transaction and check for risk. We'll never give your information to other people. Using the same payment method for deposits and withdrawals and keeping your account information up to date can also lower your risk. This way, our checks will be faster and there will be less need for follow-ups.
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